Refund Policy

1. Introduction

This Refund Policy ('Policy') outlines the terms and conditions under which SGIP Real Estate ('we', 'us', 'our', or 'Company') will provide refunds for services rendered.

This Policy applies to all services provided by SGIP Real Estate, including but not limited to consultation services, transaction fees, and property-related services.

2. General Refund Policy

Due to the nature of real estate services, which involve significant time, resources, and expertise, refunds are generally not available once services have been substantially performed or completed.

Real estate services are customized and involve professional consultation, market analysis, legal documentation, and transaction facilitation. Once these services have been provided, they cannot be 'returned' in the traditional sense.

3. Consultation Services

For consultation services (including investment consultation, property search consultation, and business setup consultation), the following refund policy applies:

Cancellation and refund eligibility:

• Cancellation more than 48 hours before the scheduled consultation: Full refund minus any third-party processing fees (typically 3-5% of the consultation fee)
• Cancellation less than 48 hours before the scheduled consultation: 50% refund of the consultation fee
• No-show or cancellation less than 24 hours before the scheduled consultation: No refund

4. Transaction Fees

Transaction fees (commissions) are earned upon successful completion of a real estate transaction. These fees are non-refundable once the transaction has been completed and all services have been rendered.

If a transaction is completed and all contractual obligations have been fulfilled, no refund will be provided for transaction fees, regardless of subsequent events or circumstances.

If a transaction is cancelled before completion due to circumstances beyond our control (e.g., buyer/seller withdrawal, financing failure, legal issues), transaction fees may be partially refunded at our discretion, subject to the work already performed and expenses incurred.

5. Property Purchase Deposits

Deposits paid for property purchases are subject to the terms of the purchase agreement and are typically non-refundable unless:

The seller fails to meet contractual obligations

The purchase agreement explicitly provides for refund under specific circumstances (e.g., failed inspections, financing contingencies)

6. Refund Process

To request a refund, you must:

1. Submit a written refund request to [email protected] within 30 days of the service date or transaction completion
2. Provide detailed reasons for the refund request and any supporting documentation
3. Allow up to 14 business days for review and processing
4. If approved, refunds will be processed to the original payment method within 14-21 business days
5. You will receive written confirmation once the refund has been processed

The entire refund process may take up to 35 business days from the date of your request.

7. Non-Refundable Items

The following items are non-refundable:

• Services that have been fully completed and delivered
• Third-party fees and charges (government fees, registration fees, legal fees paid to third parties)
• Documentation and legal services that have been completed
• Legal and administrative work that has been performed
• Marketing and advertising expenses incurred on behalf of the client
• Digital products, reports, or analyses that have been delivered

8. Disputes and Complaints

If you are dissatisfied with our services or believe you are entitled to a refund, we encourage you to contact us first to discuss your concerns. We are committed to resolving issues fairly and amicably.

If we cannot resolve your concern directly, you may escalate the matter through our formal complaint process or seek resolution through the Dubai Department of Economic Development or other relevant regulatory authorities.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be notified to you via email or through a notice on our Website. Continued use of our services after such changes constitutes acceptance of the modified Policy.

10. Contact Information

For refund requests or questions about this Policy, please contact us: